Terms & Conditions
All reservations made online require payment at time of booking. All payments for internet reservations will be charged to the credit card. If credit card payment is declined, the reservation will be cancelled. The guest will be notified by email.
Cancellation for internet reservation requires a three day notice prior to arrival. Cancellations made after these time periods are subject to penalties up to the price of the room.
The Credit card holder must be present with valid ID to check in. If the cardholder will not be present then a credit card authorization form must be filled out a minimum of 3 days prior to guests arrival date. Credit Card authorization form may be filled out by clicking here.
https://www.zehnders.com/zehnders-splash-village/zehnders-splash-village-hotel-credit-card-authorization/Please be advised, when using a debit card at check-in, an initial authorization is processed for the room rate plus tax and incidental charges. At check-out, Zehnder’s Splash Village releases that authorization. However, please note your bank may hold that authorization for up to 14 business days or longer depending on your financial instituions policy, after your check-out date and may limit your funds in your bank account.
Zehnder’s Splash Village does require a credit card and a valid photo ID at time of check-in. If credit card is not available for authorization at check-in then a $150 cash deposit will be required. This deposit will be returned at check-out if the room is free from evidence of smoking, damages or missing items.
Each room comes with a limited number of waterpark bands. One additional waterpark band may be purchased up to the capacity of your room type for $25 per pass per night.
Zehnder’s Splash Village Hotel and Waterpark is a NON-SMOKING facility. All rooms, balconies and indoor public areas are NON-SMOKING. A deep cleaning fee of $150 will be charged to those who violate the NON-SMOKING policy.
SAFETY FIRST! Zehnder’s wants you, your family and guests to have a safe and enjoyable experience at Zehnder’s Splash Village. The waterpark is fully staffed with certified lifeguards to ensure your safety and enjoyment. Please comply with the instructions of the lifeguards and staff. Safety signs are conveniently located throughout the water park.
The waterpark contains hard surfaces that may become slippery at times. Running, diving, jumping, dunking, shoulder riding, double riding or chains are NOT allowed at any time.
Children under 12 years of age must be accompanied by an adult at all times. Children under 42” and inexperienced swimmers should wear life jackets.
Proper swim attire is required. Cut off shorts and wet suits are prohibited, swim diapers are available for purchase in the locker rooms.
Water toys and non-approved flotation devices are prohibited.
Towels, inner tubes and life jackets are provided at no additional charge. These items are not to be removed from the waterpark area.
Coolers, thermoses, glass items or food not purchased from Zehnder’s will not be permitted in the waterpark or public areas.
Valid wristbands must be worn by all persons entering the waterpark. No Exceptions. Locker rental is available.
Zehnder’s reserves the right to take incidental photographs and video of our guests in public areas to be used for promotional and security purposes only. Because of atmospheric conditions associated with all bodies of chlorinated water, continuous exposure within the waterpark beyond 2-3 hours may result in eye irritation, coughing and shortness of breath. Individuals with asthma, allergies, respiratory conditions or related health issues may experience these symptoms in a shorter period of time. For your safety and comfort, please TAKE A BREAK FROM THE WATERPARK EVERY COUPLE OF HOURS, and enjoy another part of our facility for at least 15 minutes before returning to the waterpark area.
